Privacy Policy

1.1 Purpose of This Policy MyKamra Private Limited ("MyKamra", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website (https://www.mykamra.in), mobile application, and related services (collectively, the "Platform").

1.2 Legal Basis This Policy complies with: • Information Technology Act, 2000 and SPDI Rules, 2011 • Digital Personal Data Protection Act, 2023 ("DPDP Act") • General Data Protection Regulation (GDPR), where applicable • Other applicable data protection laws

1.3 Acceptance By using our Platform, you consent to this Policy. If you disagree, please do not use our Platform.

1.4 Platform Nature IMPORTANT: MyKamra is a discovery and communication marketplace. We facilitate booking REQUESTS only—we do NOT process actual bookings. All bookings, agreements, and transactions occur directly between Users and Sellers outside our Platform.

2.1 Information You Provide • Account details: name, email, phone, password, profile photo • Identity verification: government ID (Aadhaar/PAN/Passport) • Preferences: search criteria, budget, location preferences • Booking requests: desired property/vehicle, dates, requirements • Communications: messages with Sellers, support queries • Payment info: processed via third-party gateways (we don't store card details)

2.2 Automatically Collected Information • Device data: IP address, device ID, browser type, OS • Usage data: searches, listings viewed, clicks, time spent • Location data: with your permission, for nearby listings

2.3 Third-Party Information • Social media profile (if linked) • Verification status from KYC providers • Payment confirmation from payment gateways

3.1 Primary Uses • Provide Platform services: account management, search, booking requests • Facilitate communication between Users and Sellers • Process payments for Platform fees (not for actual rentals) • Personalize recommendations and search results • Send service notifications and updates

3.2 Security & Compliance • Verify identity and prevent fraud • Detect suspicious activities and fake listings • Comply with legal obligations and tax requirements • Enforce our Terms of Service

3.3 Improvements • Analyze usage patterns to improve features • Conduct research and develop new services

4.1 With Sellers (When You Submit Booking Request) We share: your name, contact details, request details (dates, budget), verification status We do NOT share: your ID documents, full financial details, password, location history

4.2 With Service Providers Cloud hosting, payment processors, SMS/email services, analytics providers—bound by confidentiality agreements.

4.3 Legal Disclosures We may disclose information to comply with court orders, legal processes, or to protect rights, safety, and property.

4.4 Business Transfers If MyKamra is acquired, your data may transfer to the new entity with notice.

4.5 No Sale of Data We do not sell your personal information to third parties for marketing.

5.1 Technical Measures • Encryption: TLS 1.3 for data in transit, AES-256 for data at rest • Access controls: role-based access, multi-factor authentication • Regular security audits and vulnerability assessments • Firewalls, intrusion detection, and DDoS protection

5.2 Organizational Measures • Employee background checks and confidentiality agreements • Regular security training • Incident response procedures

5.3 Your Responsibilities Maintain password confidentiality, enable two-factor authentication, report suspicious activity immediately.

6.1 Retention Periods • Account data: until deletion + 1 year • Booking requests: 3 years • Transaction records: 7 years (tax compliance) • Usage data: 1 year • Backups: deleted within 90 days of source deletion

6.2 Account Deletion Request deletion via account settings or dpo@mykamra.com. We complete deletion within 30 days, with 90-day backup purge. Some data may be retained for legal compliance.

6.3 Exceptions We retain data longer if required by law, for ongoing legal proceedings, or fraud prevention.

7.1 Under Indian Law (DPDP Act) • Access: know what data we hold about you • Correction: rectify inaccurate information • Erasure: request deletion of your data • Grievance redressal: register complaints about data processing

7.2 GDPR Rights (EU Residents) • Data portability, restrict processing, object to processing, withdraw consent, lodge complaints with authorities

7.3 How to Exercise Rights Contact our Data Protection Officer at dpo@mykamra.com. We respond within 30 days. Identity verification required.

8.1 Types Used • Essential: platform functionality, security • Functional: preferences, saved searches • Analytics: usage patterns, performance • Advertising: relevant ads (with consent)

8.2 Consent We display a cookie banner on first visit. You can manage preferences anytime. We respect Do Not Track signals.

Your data may be transferred to other countries for cloud hosting or support services. We use Standard Contractual Clauses and encryption to ensure protection. By using our Platform, you consent to these transfers.

We may update this Policy periodically. Material changes will be notified via email or Platform notice. Continued use after changes constitutes acceptance.